Month: March 2018

Why Airline Surveys Matter (and Not Just for the 7500 Miles and $150 I Just Got)

American’s new Boeing 737 MAX has less legroom in coach, no seat back video, and less recline. But the airline’s CEO Doug Parker cites that it does just as well in ‘likelihood to recommend’ scores as their other aircraft.

I’ve started filling these surveys out. I recently filled one out with Americanl, it was fairly negative about a legacy US Airways A319 flight from Washington National to Miami that was full and I couldn’t even get a Main Cabin Extra seat.

Continue reading Why Airline Surveys Matter (and Not Just for the 7500 Miles and $150 I Just Got)